The keypad will briefly light up, and then the network icon on the top left of the keypad will flash. Press the reset button located beneath the device’s pinhole. Factory Reset your Keypad: Press and hold the “5” key with the keypad plugged in. Then there’s the question of why my ring keypad isn’t working. A green light will only appear for a brief period of time in order to conserve battery and power consumption, whereas a yellow or red light will always appear. Why is the WiFi light on my ring keypad, you might wonder? Re: Keypad WiFi Light Color The “network light” on the Keypad shows how strong the Z-Wave signal from Base Station to the Keypad is. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.Factory Reset your Keypad: Press and hold the “5” key with the keypad plugged in. This has resulted in longer than normal wait times. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. If this times out or is not successful, please give our support team a call at one of the numbers available here. If you see successfully removed, go back into Devices > Alarm Base Station and the Keypad should be online.When it’s listening, press and hold the 1 key for 5 seconds, and the Keypad should spin.Once you hit the Remove button, you will see the app say “Listening for Devices”.Go into the Ring app > Main Menu > Devices > Alarm Base Station > Base Station > Gear Icon at the top right > Advanced Options > Z-Wave > Remove Z-Wave Device.Plug in the Keypad in an outlet next to the Base Station and leave it plugged in.If the app is showing the Keypad as waiting to connect, please follow these steps:
Hey Is the Keypad showing as waiting to connect to a network? This will be it’s connection to the Base Station, as it connects to Z-Wave to the Base Station, not to your router.
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